FAQ

Licensing and demo mode

Can I test the plugins before buying?
All our plugins are free to use in demo mode. Get the installers from the Downloads page. In demo mode you cannot save new presets and there is a short noise burst every minute.

What does buying a product licence allow me to do?

Purchasing a product licence allows you to unlock the demo mode of the named plugin on up to 3 machines. You will need to create a Physical Audio user account on this website to purchase a licence, and use these credentials to activate the plugins. Please note that licences are non-transferable.

Activating a plugin to unlock demo mode

How do I buy a product licence?

Add the products to your shopping basket and proceed through the checkout system. All card details are handled by Stripe. If you would like to use Paypal please email support21@physicalaudio.co.uk. Once you have purchased a licence it will appear in the Orders section of your user account, and you can check your subsequent activations in the Licences section.

I've bought a product licence, how do I unlock demo mode?​

Open the plugin and click the Info or ‘i’ button in the top right corner. Then click ‘Unlock demo mode’ and enter your Physical Audio user account details. You must have an internet connection to activate the unlocking. Once unlocked, an internet connection is not required to use the plugin.

Presets and locations

How do I work with presets?​

All our plugins use a custom preset mechanism shown at the top of the plugin window. A set of Factory presets is written when the plugin is initially opened after installation. These presets, along with user created presets, are stored as .papreset files in the folder location indicated at the bottom of the plugin’s information window (the ‘i’ button).

How do I restore the Factory presets?

To restore the Factory presets delete the presets folder. The location is shown at the bottom of the plugin’s information window. You should take a backup of user created presets beforehand.

Where are the plugins stored?​

The installers write the plugins to the standard locations, which are:

macOS

HD/Library/Audio/Plug-Ins/Components

HD/Library/Audio/Plug-Ins/VST3

HD/Library/Application Support/Avid/Audio/Plug-Ins

Windows

C:\Program Files\Common Files\VST3

C:\Program Files\Common Files\Avid\Audio\Plug-Ins

Educational discounts

Do you provide student or educational discounts?

Yes. Student or educational discounts of 10% are available to those who hold an email address at an educational institution. You must create a user account with that email address, and then contact support21@physicalaudio.co.uk to get the account verified. These discounts are available at our discretion.