Last updated: 11/02/2026
This Privacy Policy explains how Physical Audio Ltd (“we”, “us” or “our”) collects, uses and protects your personal information when you visit and purchase digital products from https://physicalaudio.co.uk/ (“the Site”).
We are committed to protecting your privacy and handling your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Business name: Physical Audio Ltd
Company number: 9480306
Registered in: England and Wales
Registered address: 15 Heath Park Road, Romford, London, RM2 5UB, United Kingdom
Email: support21@physicalaudio.co.uk
We may collect personal information when you:
Create an account
Purchase a product
Contact us for support
Subscribe to our mailing list
This information may include:
Your name
Email address
Billing address
Account login details
Order history
Licence information
All payments are processed securely via Stripe. We do not store or have access to your full payment card details.
If alternative payment arrangements such as PayPal are made, these are also processed via secure third party providers.
When you use our Site, we may automatically collect certain technical information including:
IP address
Browser type and version
Device information
Pages visited
Time spent on the Site
This information is collected through cookies and similar technologies.
We use your personal data to:
Process and fulfil your orders
Provide access to purchased digital products
Manage your user account
Deliver licence keys and product updates
Respond to customer support enquiries
Send transactional emails such as order confirmations
Send marketing communications where you have opted in
Our lawful bases for processing include contract fulfilment, legitimate interests and consent where required.
We do not sell your personal data.
We may share your information with trusted third parties who help us operate our business, including:
Payment processors
Website hosting providers
Email service providers
Analytics providers
These providers only process data on our behalf and under appropriate safeguards.
Our Site uses cookies and similar technologies to:
Ensure the website functions correctly
Remember your preferences
Analyse website traffic and performance
You can control cookie settings through your browser. For more information, please see our Cookie Policy.
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal and accounting obligations
Resolve disputes and enforce agreements
Under UK data protection law, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office
To exercise any of these rights, please contact us at support21@physicalaudio.co.uk.
Some of our service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect your information.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.
